Legal
Privacy Policy
Last updated: 12 May 2025
1. Introduction
Solenne ("we", "us", "our") is committed to protecting the personal data of individuals who engage with our concierge and advisory services, and those who visit our website. This policy explains what information we collect, how we use it, and the rights you have in relation to it.
Solenne operates from 203 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand. We are subject to the Thailand Personal Data Protection Act B.E. 2562 (PDPA), and we apply its principles to all personal data we process.
For questions about this policy, please contact us at [email protected].
2. Personal Data We Collect
We collect personal data in the following ways:
- Enquiry forms: Name, email address, telephone number, and any additional information you choose to provide in a message.
- Service engagements: Details relevant to the service you have retained — for example, preferred locations, budget parameters, and tenancy-related documentation you share with us.
- Website analytics: Anonymised usage data collected through analytics cookies, including pages visited and session duration.
- Correspondence: Records of email, telephone, or in-person communications held for the duration of your engagement.
We collect only the information necessary to perform the services you have requested or to respond to your enquiry.
3. Legal Basis for Processing
We process personal data on the following bases:
- Performance of a contract: Processing necessary to deliver the service you have engaged us for.
- Legitimate interests: Responding to enquiries and managing client relationships where the interests do not override your privacy rights.
- Consent: For optional analytics cookies and any marketing communication you have explicitly opted into.
- Legal obligation: Where applicable Thai law requires us to retain or disclose certain records.
4. How We Use Personal Data
- To respond to your enquiry and discuss whether our services are appropriate to your circumstances.
- To deliver the specific service you have engaged — including property research, document coordination, household management, and related communications.
- To communicate with you about ongoing engagements, including updates, scheduling, and service-related matters.
- To improve how we operate our website, using anonymised analytics data.
- To comply with any applicable legal requirements.
We do not use your personal data for automated decision-making or profiling.
5. Data Sharing
We do not share your personal data with landlords, building management, developers, or agencies without your explicit agreement. We do not sell, license, or trade personal data.
We may share personal data with the following categories of parties, only as necessary:
- Independent professionals: Solicitors, surveyors, or other specialists we introduce at your request, solely for the purpose of that introduction.
- Service providers: Technology providers who host our website or email systems, under contractual data processing agreements.
- Legal authorities: Where disclosure is required by applicable Thai law.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purpose for which it was collected:
- Enquiry records not resulting in an engagement: up to 12 months.
- Active and completed client engagement records: up to 5 years from the conclusion of the engagement, to satisfy any applicable legal obligations.
- Analytics data: anonymised, retained for up to 26 months.
On request, we will confirm what data we hold and delete records that are no longer required.
7. Cookies
We use cookies on this website for functional and analytical purposes. Essential cookies are required for the site to operate correctly. Analytics cookies, which are optional, help us understand how visitors use the site. You can manage your cookie preferences at any time via our Cookie Policy page.
8. Data Security
We take the security of personal data seriously. Measures in place include:
- Encrypted storage of digital records.
- Access restricted to staff with a legitimate need to process the data.
- Regular review of access controls and data handling procedures.
- Secure email communication for client correspondence.
In the event of a data breach that creates a risk to your rights, we will notify you and the relevant Thai supervisory authority without undue delay.
9. Your Rights
Under the Thailand PDPA, you have the following rights in relation to your personal data:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete data.
- Erasure: Request deletion of your data where there is no longer a lawful basis for processing.
- Portability: Receive your data in a structured, machine-readable format.
- Objection: Object to processing based on legitimate interests.
- Withdrawal of consent: Withdraw consent at any time where processing is consent-based, without affecting the lawfulness of prior processing.
- Complaint: Lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) in Thailand.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
11. Children's Privacy
Our services are intended for adults (18 years of age and older). We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have done so, we will delete that information promptly.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date. Continued use of our services following any update constitutes acceptance of the revised policy.
13. Contact
Solenne
203 Charoen Krung Road, Bang Rak, Bangkok 10500, Thailand
Email: [email protected]
Telephone: +66 2 233 7048